Legal
Refund Policy
Last updated 13 November 2026
The short version
- Changed your mind? Ask within 14 days and get your money back for credits you have not used.
- A picture or clip that fails usually costs nothing: you pay only what the AI company charged us for it.
- Cancel any time: no refund for the current period, and the plan runs to its end.
14 days to change your mind
If you are not happy, write to info@supershow.ai within 14 days of a payment. We will refund the payment in full if you have not used any of its credits, or refund the share of credits you have not used. This covers the First month, a plan's first payment and top-ups. Later payments of a plan, including the first full month after the First month, are renewals and follow the rule below.
Credits you have used
Credits spent on pictures, voices, clips and episodes pay for work the AI companies have already done for you, so we cannot refund them. If something we made was clearly broken, tell us and we will look at it and put the credits back where it was our fault.
When something fails
When a picture or clip fails, you are charged only what the AI company billed us for it, which is usually nothing, and the rest of its credits come straight back to you. You do not need to ask. If a failure cost you credits and you think it should not have, write to us.
Renewals and cancelling
Plans renew automatically. Cancel from the Account page before the renewal date and you will not be charged again. We do not refund a renewal you forgot to cancel once its credits are in use, but if you write to us within 48 hours of a renewal and have not used its credits, we will refund it.
Your legal rights
If you live in the EU or UK, you have a right to cancel a digital service within 14 days. By starting to make things with your credits, you ask us to begin at once, and your right to cancel ends for the credits you have used. Nothing in this policy takes away rights you have under the law where you live.
How to ask
Write to info@supershow.ai from the email of your account and tell us which payment. We answer within 2 working days. Stripe, which sells the plans and top-ups, pays refunds back to the card you paid with; they usually show within 5 to 10 days.
Questions?
Write to us and a person answers within 2 working days.